Better disagreements in groups: Constructive confrontation

A Norwegian study:

“People in groups often have a tendency or desire to align with others, either certain group members or someone who is clearly the leader. Sometimes this tendency becomes so strong that people are afraid to stand out."

“For your group to find the best solutions . . . it can be crucial to have a culture where you feel empowered to speak up when you disagree.”

“[A]s a group people need to be able to challenge internal agreements. Often this is more about personal relationships in the group than the issue itself. Groups that are used to disagreeing openly generally handle changes better than groups that focus on agreement.”

“The ultimate goal is for you to become better at working together and finding the best solutions.”

Tips include:

• Ask others for the behavior you want more of, not less of.

• When you get criticized—listen and don't defend yourself. Show that you are grateful.

• Make decisions and acknowledge others' decisions.

• Appoint a person who challenges the decisions made (devil's advocate). Take turns being in this role.

• Challenge routines and habits.

• Dare to challenge the expert.

• Ask why. Request explanations.

• Practice arguing for the views of others.

• Be honest and clear. Don't package messages. But be constructive.

• Step on toes.

The full article can be found here.